Help center
Get support for Enstellis
Use this page to understand the product boundaries, gather the right context for a support request, and find the current contact path for review questions, merchant troubleshooting, or privacy requests.
When to contact us
- Unexpected audit findings or missing history after a shipping change
- Questions about plan state, billing, cadence, or email alerts
- Privacy, deletion, correction, or portability requests
- Review, procurement, or compliance questions from merchant teams or partners
Include this context
- Your Shopify shop domain
- The page or workflow you were using when something looked wrong
- The audit time or audit id, if visible
- A screenshot and a short summary of what you expected to see
Product boundaries
Enstellis is intentionally read-only. It inspects Shopify shipping configuration, stores baseline snapshots, and highlights drift, but it does not edit delivery profiles, carrier settings, or checkout behavior on your behalf.
- Strongest on Shopify-native delivery profiles
- Visibility may be partial for third-party rate engines
- Scheduled monitoring only alerts when something materially changed